Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at mireza.brand@gmail.com.
You must contact us first to receive return instructions and the correct return address. Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs. We do not charge restocking fees.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are not eligible for return, including:

• Sale items

• Final sale items

• Gift cards

• Custom or made-to-order items (including pre-orders, if applicable)

Please contact us if you have questions about a specific item before purchasing.

Order Cancellations (Before Shipment)

Orders may be cancelled prior to shipment by contacting us at mireza.brand@gmail.com

If an order is cancelled before it has been shipped or fulfilled, a 15% processing fee will be deducted from the total refund amount. This fee covers non-refundable payment processing and administrative costs incurred at the time of purchase.

Once an order has been fulfilled or shipped, it can no longer be cancelled and must follow our standard return policy.

Refunds for approved cancellations will be issued to the original payment method within 10 business days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you may place a new order separately

European Union 14 day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be unused, unworn, with tags, and in original packaging, and proof of purchase is required. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at mireza.brand@gmail.com.